returns & exchanges
Returns & Exchanges
We guarantee 100% satisfaction. If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days of receiving the order.
Please note that the following conditions apply:
- You are responsible for paying to return the item(s) to our fulfillment center. There is no additional charge when we ship your exchange items to you.
- Shipping charges are not refunded when you return an item.
- Items must be in new, resaleable condition. Clothing items must have tags attached to be returnable.
- Certain items are non-returnable, such as personalized items and opened media items (DVD, CD, books).
- If we do not have your requested exchange item on hand, we may issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.
- We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our customers' credit card information on file, we are unable to charge your card for any difference in price.
- We can only process exchanges for like-quantities. For example, if you return (1) T-shirt, we cannot process an exchange for (2) T-shirts, even if the total merchandise value is the same.
- Return Addres : BasRutten.com --- Returns --- 3835 E.Thousand Oaks blvd. --Suite R-210 -- Thousand Oaks ---CA --91362